Terms & Conditions

Last updated: 19.10.2026

1. General

These Terms govern the relationship between ИВП ВЕНЧЪРС ЕООД, UIC 204104685 (the "Merchant", "we"), and users ("User", "you") regarding use of the client area at my.story-gym.org and the purchase of access to the Story Gym gym. By registering, the User accepts these Terms.

2. Merchant details

ИВП ВЕНЧЪРС ЕООД, UIC 204104685, registered address: България, гр. София (1379), р-н Възраждане, жк. Сердика, бл. 12А, ет. 11, ап. 33. Venue: Story Gym, ул. Панайот Волов №31, гр. Пазарджик. Contact: support@story-gym.org. Supervisory authorities: Consumer Protection Commission (CPC) and Commission for Personal Data Protection (CPDP).

3. Definitions

"Service" — provision of gym access via single workouts or memberships. "Access" — the right to enter, evidenced by a dynamic QR code. "Account" — the user profile in the client area.

4. Subject

The Merchant provides an online platform through which the User creates an account, purchases access and receives a QR code to enter the gym via a turnstile.

5. Registration and account

Registration requires accurate, current information. The User is responsible for the confidentiality of their password and for all activity via their account. The Service is intended for persons over 18 (or with parental/guardian consent per the venue's rules).

6. Formation of contract

A purchase contract is formed upon successfully confirmed payment. The User receives confirmation by email and/or in the client area.

7. Prices and payment

All prices are in euro (EUR) incl. VAT (20%) unless expressly stated otherwise. The final amount is shown before you confirm the order. Payments are made by Visa, Mastercard or B-card debit/credit/business cards via DSK Bank's virtual POS, using Mastercard Identity Check and Visa Secure. Card details are entered only on the bank's secure page — the Merchant does not collect or store bank card data.

8. Subscription and automatic renewal

The monthly card is a subscription lasting 30 days. If, at payment, the User explicitly selects "Save the card for automatic renewal", DSK Bank stores a secure token of the card and the Merchant keeps only a reference to it — never the card data itself. Before the current period expires, the Merchant initiates an automatic payment with the saved card for a new period. Renewal is charged at the standard price of the monthly card in force on the day of renewal, not at any promotional price the first period may have been bought at. The current renewal price is shown in the Billing section before automatic renewal is switched on. Only monthly cards renew automatically; single workouts, 3, 6 and 12-month cards, pre-launch, promotional and gifted cards do not. The User may at any time disable automatic renewal and/or remove the saved card from the "Billing" section of the client area, without affecting the already active period. With no saved card, the subscription does not auto-renew and expires at the end of the period.

9. Provision of the service

After successful payment, access is activated immediately in the account. Entry is via a dynamic QR code shown in the client area, scanned at the turnstile. A single workout is valid for one entry; a membership is valid per its term and conditions. Access is strictly personal and non-transferable — one profile serves one individual. To prevent abuse, access is bound to the User's device, and changing a bound device may be restricted for a set period; if needed, the User contacts support.

9a. Promotions, discounts and free entitlements

Free first workout. Each User is entitled to one free workout for the whole time they use the service, with no expiry. The entitlement is personal and one-off. So that it cannot be renewed by creating a new profile, when an account whose free workout has already been used is deleted, the Merchant keeps a minimal record (first name, surname and date of birth) establishing that the entitlement is spent. If the free workout was claimed but never used, no such record is created.

Pre-launch and reserved cards. Pre-launch, promotional and gifted cards are paid for or granted in advance and stay "reserved" until the official opening day. Their term starts when the User activates them, not on the date of purchase. They do not renew automatically.

Professional athlete discount. A User registered with a professional sports club for the current calendar year is entitled to 50% off the standard membership cards. The discount is requested in the client area by uploading proof of registration and applies after the Merchant has checked and approved it. It is valid until the end of the calendar year the registration relates to; a new request is made for the following year. It does not apply to single workouts or to pre-launch, promotional and gifted cards. Its validity is re-checked at every automatic renewal.

Review or post coupon. A User who publishes a genuine five-star review of the venue on Google Maps, or an Instagram post tagging the venue's profile, may request a 5% discount coupon by uploading a screenshot in the client area. The coupon is issued after the Merchant has checked and approved it. It is personal and non-transferable, has no cash value, applies to a single purchase, and is applied by the User at checkout at their own choice. A User may hold one unused coupon at a time; a new one may be requested once the previous has been used. Where an athlete discount applies, the coupon is calculated on the already reduced price and is not added to that percentage. The Merchant may refuse or cancel a coupon where the review or post does not exist, is not the applicant's, has been deleted, or is plainly not genuine.

General. Discounts and free entitlements are personal, non-transferable and have no cash value. The Merchant may change or end promotional campaigns for the future, without affecting entitlements already issued and unused.

9b. Automated assistant

An automated assistant (an AI chat) is available in the client area and answers questions about the service. Its answers are informational and do not bind the Merchant; in case of discrepancy, these Terms and the information in the client area prevail. Conversations are stored to improve the service and may be reviewed by the Merchant.

10. Electronic documents and invoices

Payments are made entirely electronically by bank card via virtual POS. Under Art. 3 of Ordinance No. H-18/2006, for such card-not-present payments not entered into a fiscal device, no fiscal (cash-register) receipt is issued. For every payment the User receives an electronic confirmation/receipt, available at any time in the client area ("History" section). Upon request, the User may obtain an invoice with company or personal details directly from the receipt; invoices are numbered with sequential ten-digit numbers per Bulgarian law. As the Merchant is VAT-registered, documents show the tax base, VAT (20%) and total amount.

11. Right of withdrawal

Under the Bulgarian Consumer Protection Act, the User has a 14-day right of withdrawal from distance contracts. The right does not apply to fully performed services, nor where performance began with the User's prior express consent and acknowledgement that the right is lost upon full performance (e.g. used access/workout).

12. Complaints and refunds

Complaints are submitted to support@story-gym.org. For justified complaints or exercised withdrawal, the amount paid is refunded to the card used, within statutory periods. No cash refunds or refunds to a different card are made.

13. User obligations

The User agrees to provide accurate information, keep only one profile per individual, follow the venue's rules and safety instructions, not share their access or QR code with third parties, and not use the platform for unlawful purposes.

14. Liability

The Merchant is not liable for damage arising from improper use of the facilities contrary to instructions, nor for temporary platform unavailability due to force majeure or maintenance.

15. Intellectual property

The trade name, logo and site content are protected and may not be used without consent.

16. Personal data

Processing of personal data is governed by the Privacy Policy.

17. Changes to the Terms

The Merchant may update these Terms by publishing the new version at this address. Changes take effect upon publication.

18. Governing law and disputes

Bulgarian law applies. Disputes are resolved amicably or, failing that, by the competent Bulgarian court. Consumers may also use the EC online dispute resolution platform: ec.europa.eu/consumers/odr.

19. Contact

ИВП ВЕНЧЪРС ЕООД, UIC 204104685, България, гр. София (1379), р-н Възраждане, жк. Сердика, бл. 12А, ет. 11, ап. 33, support@story-gym.org.